Staring Down

Do you ever wonder why you are where you are at any given moment?

Often it doesn’t make sense. We know life is a procession of instances where we learn and/or share what has already been learned, but far too often the sardonic adage of when you’re up to your neck in alligators it’s difficult to remember the original objective was draining the swamp comes to mind. It’s easy to say “trust God – Romans 8:28.” It’s quite a different thing to do when you’re recalling a loved one now gone away, wishing with all you have you could talk to them jut once more. Heaven awaits those who believe, yet eternity remains an eternity away.

Lessons learned at my employer prior to the current one occasionally come to mind, and often come in quite handy where I now work. It would be easy to say said lessons were why I was there. However, there was one moment when … well, here’s the story.

I held the not terribly lofty position of customer service manager. Translation: I was responsible for servicing the customers by expediting their sojourn through the checkstands. A tad difficult when you were at the last remaining store in the Western Hemisphere that rang everything manually, and on any day ending in a y you didn’t have enough cashiers, thus forcing you to call department heads who were invariably swamped with their own projects. But hey. Someone had to pay for those illegal museum shipments. But I digress.

One afternoon, a customer approached me holding a ladies wallet. She said she had found it in one of the potted plants outside the store. Said wallet had the individual’s drivers license, cellphone, and car keys, leading to the logical conclusion they would be looking for it. I thanked the guest, and doubtless in direct violation of any number of the company’s five bajillion rules designed to turn all into mindless drones (but hey, it gave us Sunday off) held on to the wallet instead of immediately having it locked away in the store safe.

A few minutes later, a police officer came in and asked me if we carried marbles; his son wanted some. It occurred to me to mention the wallet. He said he’d keep an eye out for anyone looking for it.

Shortly thereafter, a young woman entered the store. She was very petite and not unattractive. She headed straight toward me and said, “I believe you have something of mine.” Which I did; a quick glance at the drivers license declared the wallet was hers.

I handed it to her.

She began to cry.

Now, I’ve been in similar situations where tears of relief came in response to a returned, intact wallet or purse. Thus, I commented it was okay.

Actually, no it wasn’t, as the young woman replied with the reason she was crying.

Her father had just died.

Needless to say, this was not a topic covered in the customer service manager handbook.

The young woman asked if there was somewhere she could sit down. The only thing available was the store wheelchair, so I grabbed it and sat her down. She said she desperately needed to use the restroom, so I pushed her in the wheelchair across the store to same.

Once she emerged, she said she didn’t think she could stand, so I sat her back down in the wheelchair and gave her a slow tour of the store, alternating between expressing sentiments shared by those of us in the unfortunate fellowship she had now entered and doing my best to comfort her. Sometimes she cried. Sometimes she even laughed at one of my silly comments. And so we continued for a half-hour or so until she felt together enough to drive home. We hugged, and she left.

I haven’t seen her since.

I pray she’s doing okay.

I pray I did my Dad proud.

And yes, I believe that moment was why I was there.